Warranty & Customer Support

RMA Request Product Exchange

✓ Warranty Claim Submitted Successfully!

Thank you for submitting your warranty claim. We've received your information and will review it shortly.

What happens next: You'll receive an email confirmation at the address you provided. Our team will contact you within 1-2 business days with next steps.

Warranty Claim Request

High-Tech Battery Solutions - Submit your warranty claim

Warranty Policy & Process

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Warranty Process Overview

Processing of warranty claims may take up to five (5) business days upon receiving returned goods at our facility (if return is required).

Our Address:
High-Tech Battery Solutions, Inc.
9043 Dutton Dr.
Twinsburg, OH 44087

Time-Based Warranty Policies

Purchases Less Than 60 Days Old:
  • All non-Origin brand batteries and non-conventional motorcycle batteries require return to our facility for testing
  • We provide a FREE prepaid label at our commercial shipping rates
  • Label will be attached to your warranty confirmation email
Purchases Over 60 Days Old:
  • Customer is responsible for shipping costs to return battery for testing
  • We'll provide a PayPal payment link for the shipping cost
  • Once payment is received, we'll email you a prepaid label
  • We'll provide shipping cost quote and instructions

Origin Brand Battery Exception

Origin Batteries Do NOT Need to Be Returned:
  • Origin motorcycle batteries
  • Origin UPS batteries (2-year warranty)
  • Origin general SLA batteries
  • Origin kids scooter batteries
  • Origin wheelchair batteries
  • Origin stairlift batteries

We'll process your warranty and ship a replacement directly after troubleshooting.

Platform-Specific Policies

Amazon Orders - Important:
  • Conventional batteries that have been filled with acid are NON-RETURNABLE
  • If you filled a conventional battery with acid, it cannot be shipped back for warranty testing
  • We'll ask about this during the warranty review process

Shipping Options for Warranty Claims

  • Option 1 (Recommended): Use our prepaid label for convenience and discounted rates. For orders over 60 days, shipping cost will be deducted from your replacement value.
  • Option 2: Ship using your own carrier. Please share tracking information with us once shipped.
  • We do NOT mail physical labels - all labels are sent via email

Required Information

  • Order Information: Order number and purchase date
  • Battery Details: Brand, model number, date code (if visible), and application
  • Issue Description: Detailed explanation of the problem and troubleshooting steps tried
  • Photos: Clear images showing the battery, any damage, and date code label (highly recommended)
  • Charging Information: Charger model used and charging history

Processing Timeline

  • Initial review: 1-2 business days
  • Return label issued (if applicable): Within 24 hours of approval
  • Testing upon receipt: 3-5 business days
  • Resolution: Replacement or refund processed within 1 business day of testing completion

Detailed Repacking Instructions (Required Reading)

  1. Prepare the Battery
    • Disconnect and remove battery safely
    • Inspect for damage (document with photos if present)
    • CRITICAL: Cover BOTH terminals with electrical tape or terminal caps to prevent short circuits
    • Wipe the battery clean of dirt and debris
  2. Gather Packing Materials
    • Sturdy corrugated cardboard box (double-walled preferred)
    • Bubble wrap or foam padding (minimum 2 layers around battery)
    • Packing peanuts, crumpled paper, or foam inserts
    • Heavy-duty packing tape
    • "FRAGILE" and "CONTAINS BATTERY" labels
  3. Pack Securely
    • Never use a box that is too small – battery should NOT touch sides
    • Place 2-3 inches of cushioning on the bottom
    • Wrap battery completely in bubble wrap (minimum 2 layers)
    • Center battery in box and fill ALL empty spaces
    • Battery should not shift when box is gently shaken
    • Add 2-3 inches of cushioning on top before sealing
  4. Seal and Label
    • Seal with heavy-duty packing tape, reinforce all seams
    • Apply return shipping label to top
    • Mark "CONTAINS BATTERY" and "FRAGILE" on at least two sides
  5. Documentation
    • Keep your shipping receipt and tracking number
    • Email tracking number to us at [email protected]
Safety Reminders:
  • Do NOT ship damaged, swollen, or leaking batteries – contact us immediately instead
  • Ensure terminals are properly insulated with tape or caps
  • Choose shipping method with tracking

Restocking Fees & Conditions

  • Products arriving with damage (dents, scratches, significant wear) may incur up to 25% restocking fee
  • Products arriving in non-sellable condition will not receive a refund
  • Battery Hardware Required: All mounting hardware must be returned with the battery. Missing hardware may result in up to $5 deduction
  • Battery must be returned in original packaging when possible

Brand-Specific Requirements

Special Warranty Forms Required:
  • NOCO Products: Separate NOCO warranty form must be completed
  • XS Power Batteries: XS Power warranty form required (handled directly through manufacturer)
  • Motobatt Batteries: Motobatt warranty form must be completed

If your product requires a special form, we'll contact you with instructions.

Troubleshooting Questions We May Ask

To better assist you, we may ask the following questions during the warranty review:

  • What is a detailed explanation of the problem?
  • Has the battery been charged? If yes, what charger model was used?
  • How long was it on charge?
  • Has the battery been load tested to confirm it's defective?
  • Did the performance drop off gradually or suddenly?
  • How often are you charging the batteries?
  • Are you getting a charge indicator on the device or charger?
  • What application is the battery being used in?

Submit Your Warranty Claim

We'll send updates about your request to this email
Found in your order confirmation email
Example: ES12-12, 8G24, etc.
Usually found on a sticker on the battery - include in photos if possible
Example: NOCO Genius5, Battery Tender Plus, etc.
IMPORTANT: Conventional batteries filled with acid cannot be returned on Amazon
📷

Click to upload photos

Include photos of: battery label/model number, date code sticker, battery terminals, any visible damage (Max 5 photos, 10MB each)

Why Choose High-Tech Battery Solutions

Battery Specialists Since 2010

With over a decade of experience in mobility power solutions, we understand the importance of reliable batteries for your independence. Our commitment to quality means never compromising - you get premium AGM technology at competitive prices, backed by our free replacement warranty.

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